Shipping policy
Shipping Policy
Effective Date: September 18, 2026
At Neatwise, we understand that receiving your order quickly and safely is an important part of your shopping experience. Our shipping process is designed to provide reliable delivery for household organization and garment-care products.
1. Shipping Rates
We offer:
Free shipping on qualifying orders.
For orders with a total value under $10.00, a shipping fee of:
$5.99 USD
will apply.
Shipping charges will be displayed during checkout before payment confirmation.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
after payment confirmation.
Orders are not processed on weekends or major holidays.
3. Delivery Estimates
Estimated delivery times may vary depending on:
- Shipping destination
- Carrier availability
- Weather conditions
- Seasonal demand
- Unexpected transportation delays
Customers will receive tracking information when available.
4. Tracking Information
Once your order ships, tracking details will be provided through email.
Please allow time for tracking information to update after shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping charges may apply.
6. Lost or Delayed Packages
Although we work with reliable carriers, delays may occasionally occur.
If your package appears lost or significantly delayed, please contact:
Our team will review available shipping information and assist with next steps.